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FAQs
These are the most frequently asked questions from our Customers; we hope you find your answer.
These are the most frequently asked questions from our Customers; we hope you find your answer.
Guarantee of operating with the best currency exchange company in the world, oriented towards achieving Customer satisfaction.
You can contact our Customer Service in Switzerland on our email.
Global Exchange provides an online money order service for your trip to collect at one of our airport branches in Geneva.
Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.
No, on the website we can offer you better deals, and this is how we make sure you’ll always get the best rates. Also, when purchasing your travel money on the website you’ll have a wider range of foreign currency to choose from in comparison to the airport.
If you need more information or want to know what the exchange rate is at the airport, contact our Customer Service Department.
Global Exchange has three branches at Geneva International Airport. Check the exact location of our branches.
Besides Switzerland, our company is present in another 16 countries and it is currently immersed in a constant expansion process throughout this country and the rest of the world.
Our branches at Geneva International Airport have long opening hours to have you covered at all times. Check their opening times.
Global Exchange offers you 60 currencies at its branches in Switzerland. The number of currencies available is higher than those that can be ordered online.
These are the currencies:
CHF, EUR, USD, GBP, CAD, SEK, AED, BRL, CNY, CZK, DKK, DOP, AUD, HKD, HRK, HUF, IDR, ILS, INR, JOD, JPY, KES, KRW, KWD, MAD, MUR, MYR, NIP, NOK, NZD, PHP, PLN, QAR, RON, RUB, SAR, SCP, SGD, TND, TRY, TWD, ZAR, BHD, OMR, THB, MXN, ISK, BGN, XAF, XOF, CRC, LKR, CLP, EGP, PEN, UAH, VND, COP, RSD, UYU and DZD.
In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash, VISA, MasterCard, Maestro or China Union Pay credit and debit cards.
We accept VISA, MasterCard and Maestro credit and debit cards.
No, we do not accept Traveller Cheques in Switzerland for the time being.
The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.
No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.
You can consult our current job vacancies in Switzerland on our corporate website. If you can’t find what you are looking for, send us your resume to: atencioncliente@grupoglobalexchange.com and maybe you can join our team in the future.
You can send us your resume through our corporate website, where you can also check our current vacancies available in Switzerland, or to this e-mail address: atencioncliente@grupoglobalexchange.com
In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment where everyone has the opportunity to grow and develop their potential.
(+41) 22 717 8350